+ WEBSITE

Update 29th October 2021

If you have any questions please contact us at: hello@hendersonandglass.com

1. The trademark Henderson & Glass are owned by , IOM F&B Group used under license by its affiliated companies. You may not use the Marks displayed on this Site, or any other content on the Site, except as provided in these Terms and Conditions. Any other use is strictly prohibited and IOM F&B Group Ltd will take all necessary action to enforce its rights.

2. You should assume that everything you see or read on this Site is copyrighted and may not be used except as provided in these Terms and Conditions. You may download one copy of the contents of the Site to one computer for your personal and noncommercial home use provided you do not change any copyright, trademark, or other proprietary notice. If you modify or use the materials for any other purpose, you will be violating the intellectual property rights of IOM F&B Group, Inc. which it vigorously protects.

3. The Site provides you an opportunity to communicate with us. Please be aware that any communication, whether it be suggestions, ideas, graphics, or other material, to IOM F&B Group Limited through the Site or otherwise will be treated as nonconfidential and non-proprietary. Anything you submit, transmit, or post becomes the property of IOM F&B Group, or its affiliates and Henderson & Glass is free to use, without being limited thereto, any ideas, concepts, suggestions, graphics, photography, or know-how contained in any communication for any purpose whatsoever, whether commercial or non-commercial, without payment of any compensation to you.

4. IOM F&B Group Limited has used reasonable efforts to include accurate and up-to-date information on the Site; however, it makes no warranties or representation as to the accuracy of its contents. Neither IOM F&B Group Limited nor Henderson & Glass assume any liability or responsibility for any errors or omissions in the contents of the Site.

5. This Site and all content, included or available therein, are provided "As Is" and "As Available" with all faults. THE CONTENT IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SECURITY AND ACCURACY (ALL OF WHICH ARE DISCLAIMED). IOM F&B Group Limited does not represent or warrant that your use of the Site will be uninterrupted, error free, secure, free of viruses or other harmful components, or that any content is accurate or correct. Your use of this Site is solely at your own risk. Because some jurisdictions do not permit the exclusions of certain warranties some of these exclusions may not apply to you. Under no circumstance shall IOM F&B Group Limited, its parent, subsidiaries, or affiliates and each of the foregoing directors, officers, employees, agents, contractors, counsel, successors and assigns be liable for any damages or injury whether direct, indirect, punitive, incidental, special or consequential that results from the use of or inability to use this Site or any portion thereof including, without being limited thereto, any offering that may be made therein. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if IOM F&B Group Limited had been advised of the possibility of such liability. The total liability of IOM F&B Group Limited to you for all losses, damages and causes of action (in contract, tort, including without limitation, negligence, or otherwise) will not be greater than the amount you paid to access the Site. You may bring no claim against IOM F&B Group Limited more than one (1) year after the action arose. Because some jurisdictions do not allow the exclusion of incidental or consequential damages the liability of IOM F&B Group Limited in such jurisdiction shall be limited to the extent permit by the law thereunder.

6. IOM F&B Group Ltd makes no representation about any other site that you may access through its Site and is not responsible for the contents of any other site. Unless expressly stated, IOM F&B Group Limited does not endorse any products or services offered by any company or person linked to its Site. You may not create a link to the Henderson & Glass Site without first obtaining its written permission.

7. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any laws. IOM F&B Group Limited will fully cooperate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

8. This Site is controlled by IOM F&B Group Limited from its offices within the Isle of Man. IOM F&B Group Limited makes no representation that all of the contents of the Site are appropriate or available for use in other locations, and access to the Site is prohibited from locations where some or all of the content is illegal. If you choose to access this site from other locations, you do so on your own initiative and you are responsible for compliance with applicable local laws. You may not use or export any contents of the Site in violation of UK export laws and regulations. Any claim relating to the Site content shall be governed by the internal substantive laws of the Isle of Man without regard to its conflict of law principles. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Isle of Man Courts.

9. Any failure by IOM F&B Group Limited to enforce any of its right under these Terms and Condition or under applicable law shall not constitute a waiver of such rights. If any provision of the Terms and Conditions shall be deemed unlawful by a Court of competent jurisdiction, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions hereunder. These terms and conditions contain the entire agreement between you and IOM F&B Group Limited relating to your use of the Site.

10. IOM F&B Group Limited may, at any time, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions.

+ COFFEE SUBSCRIPTION

Update 29th October 2021

These are the terms and conditions on which we supply subscription services and products including our "H&G Coffee Subscription" coffee shop subscription service. These terms and conditions, and the H&G Account & Loyalty terms and conditions, are mandatory for anyone purchasing a subscription - if you do not confirm your acceptance of these terms and conditions during the order process, you will not be able to order a subscription. In order to manage your subscription, you must sign up for a H&G Account.

Information about us and how to contact us:

We are Isle of Man F&B Group Limited, a company registered in the Isle of Man. Our company registration number is 133049C and our VAT number is 005 4189 01. Our registered office is at 2nd Floor, European House, 22-24 Victoria Street, Douglas, Isle of Man. IM1 2LE.

Contact us. You can contact us through www.hendersonandglass.com/contact

How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order.

1. Ordering Our H&G Coffee Subscription

1.1. Who can order a subscription. We can only accept subscription orders from those aged 18 or over and who have legal capacity to enter into a binding contract with us. You must be located in the Isle of Man, and can't be in breach of any agreements with us or any of our terms and conditions (including these ones).

1.2. Where subscriptions can be redeemed. Our H&G Coffee Subscription is only available in certain locations and cannot be redeemed in the Excluded Shops (each as defined in clause 1.5 below).

1.3. How to order a subscription. In order to submit an order, you will be required to provide an email address and then follow the procedure set out on www.hendersonandglass.com/subscription to submit your order. You will be required to sign up for a H&G Account, and will therefore need to agree to the terms and conditions applicable to H&G Accounts, available at the below section ‘H&G Account & Loyalty’. You should check all of the information that you enter and correct any errors before submitting your order, as once your order is submitted we will begin processing it immediately. All orders placed and processed via www.hendersonandglass.com shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.

1.4. How we will accept your subscription order. Your order constitutes an offer to us to buy a subscription. Our acceptance of that offer (and the formation of a contract between you and us according to these terms and conditions) will take place when we send you a confirmation email to accept your subscription order, at which point a legally binding contract will be formed between you and us pursuant to these terms and conditions.

1.5. Excluded Shops: We may add H&G sites to the list of Excluded Shops from time to time and this will be available for you to review on our website. We do not guarantee that any new H&G locations that we set up from time to time will be Participating Shops.

1.6. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the subscription. This might be: (i) because subscriptions are no longer available; (ii) because of unexpected limits on our resources which we could not reasonably plan for; (iii) because you do not have a H&G Account; and/or (iv) because we have identified an error in the price or description of the subscription.

2. Do any other terms apply?

2.1. These terms and conditions only govern the subscription, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

• 2.1.1. our website and app terms of use, available at the below section H&G Website & App’;
• 2.1.2. our H&G Account & Loyalty terms and conditions, available at the below section H&G Account & Loyalty’;
• 2.1.3. our Click & Collect service terms and conditions, available at the below section ‘Click & Collect’;
• 2.1.4. any Vouchers or promotional campaign terms and conditions, available at the below section ‘Promotions’; and
• 2.1.5. our privacy policy which lets you know how we process your personal data (including as part of your subscription), available here.

3. Your Subscription

3.1. By ordering the subscription and paying any recurring monthly subscription fees (as set out in your order) to keep your subscription active, you will be able to redeem your subscription in any of the Participating Shops to get a maximum of 3 Eligible Products per day, (subject to our opening hours, which may vary by location and from time to time and subject to availability of Eligible Products) for each month of a valid subscription. You may use your subscription from 7:00 or the opening time of the location whichever is later until 17:00 daily. Your subscription may not be redeemed during our evening opening hours, and under no circumstances may be used for any alcoholic beverages. We reserve the right to change the number of Eligible Products per day from time to time, subject always to providing you with thirty (30) days’ notice in accordance with clause 7.

3.2. Once we have accepted your subscription order and for each month your subscription is successfully renewed, you will receive an email confirming that your payment has been successful. Your subscription starts on the day we send your confirmation email and it's your responsibility to check your email for this, including, if necessary, your spam folder. Once you have received your confirmation email, you can use your subscription straight away by downloading, printing or accessing the QR code on your H&G Account, or alternatively we will endeavour to ensure that you can add the QR code to your Apple Wallet or to Google Pay (but you should note that this may be dependent on your device's operating system and could be subject to other terms and conditions issued by Google or Apple from time to time). In order to redeem your subscription against an Eligible Product (as defined in clause 4.1.1 below), you will need to either (i) present your QR code at a scanner in our shops; where your coffee subscription will be automatically applied at checkout. Currently you may not use your subscription to place an order using our click and collect system. The QR code can only be used in Participating Shops and cannot be redeemed online. We cannot provide any Eligible Products without a valid subscription QR code.

3.3. You should keep your QR code confidential, and you are not permitted to share it with any other person. It is your responsibility to ensure that nobody obtains unauthorised use of your QR code, and we won't be held liable for any loss suffered by you (including any lost subscription perks) for any such unauthorised use of your QR code, unless it's due to our fault or negligence. If we reasonably suspect that you are sharing your QR code in breach of these terms and conditions, we may suspend your account while we investigate. If we find that you have breached these terms and conditions in a serious way, we may cancel your subscription with immediate effect and without refunding you for the remaining period of your subscription. We also reserve the right to ban your H&G Account and take further action if we deem it appropriate.

3.4. Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions. Each subscription period is one calendar month, starting when you first subscribe.

For example, if your subscription is accepted on 4th January, it will be valid until 3rd February. The recurring monthly subscription fee would then be charged on 4th February for the next subscription month which would run until 3rd March.

3.5. You can only redeem your subscription for one Eligible Product every 30 minutes up to a maximum of 3 Eligible Products per day. This is subject to availability of Eligible Products.

3.6. We only supply subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the subscription is not being used for a commercial purpose.

3.7. There is a limit of one subscription per person. You must not register for a new subscription account with new details (a "Duplicate Subscription"), even where an older subscription has expired, unless you have a bona fide reason to do so (for example, because you have lost access to the original email account used when you signed up). We reserve the right to carry out checks for Duplicate Subscriptions and to terminate any Duplicate Subscriptions that we become aware of. If we cancel a Duplicate Subscription you will lose any campaign offer or Voucher which you had been granted in error as a result of signing up for a Duplicate Subscription. If you reactivate that Duplicate Subscription in your account (to the extent we allow you to), you will therefore be charged the current subscription price this payment will be taken immediately.

3.8. Any Eligible Products redeemed using your subscription must be for your personal consumption only.

3.9. Subscriptions cannot be exchanged for other goods or products and are only eligible for refunds to the extent expressly set out in these terms and conditions.

4. Subscription Products

4.1. Eligible Products. You will be able to redeem your subscription against the following products:

• 4.1.1. Organic coffees, teas, hot chocolates, all iced drinks including iced coffees, cold brew frappes and smoothies , including any milk alternatives, and a single shot of syrup or an extra coffee shot which have been prepared by a barista ("Eligible Products"). Any additional shots of syrup or extra coffee shall incur an additional fee.

4.2. All Eligible Products are subject to availability, equipment, and staffing resources, and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular store. The list of Eligible Products may change from time to time and we will endeavour to update this list as and when products are added or removed and notify you at least thirty (30) days before any significant changes to the list. We may opt to include seasonal items but can not guarantee availability as part of your subscription.

4.3. We may decide from time to time, at our sole discretion, that Eligible Products may not be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.

4.4. If you have any dietary requirements or allergies, please consult our allergen guide in the usual way before redeeming and enjoying any Rewards. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. If you have any questions on our ingredients or produce, please do ask in store.

5. Subscription Fees

5.1. Monthly subscription fee. Subject to any pause or cancellation of your subscription, we will charge you the monthly subscription fees (currently £40 save as varied by any applicable and valid Vouchers) using the payment method selected by you during the order process. We reserve the right to change the subscription fee upon providing at least thirty (30) days’ notice to you, subject always to your ability to cancel your subscription in accordance with clause 7. The subscription fee includes VAT. The first payment will be taken the day you sign up for the subscription. An amount of £1 will be deducted from your account upon signing up in order to validate your account, this amount will be refunded to you within 3 days. You accept that the subscription will automatically renew and has automatically recurring payments as detailed in these terms and conditions, and that you will be responsible for all recurring fees. Your subscription provides you the right to use subscription benefits at your discretion (subject to these terms and conditions). Your non-use will not obligate us to provide you with any refund, in whole or part, of your monthly subscription fee. You remain responsible for any uncollected amounts. Should you wish to take part in any of our additional services, such as and including but not limited to Click & Collect or delivery, additional charges may be levied if applicable. If a payment is not successfully settled, due to payment method expiration, insufficient funds, the chargeback of a previously valid payment, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription and subsequently cancel it if payment is still not received.

5.2. Discount or promotional codes. We may offer discounts, promotions and other types of voucher codes (“Voucher(s)”) from time to time.

5.3. Vouchers may only be used once by you and are not transferable or redeemable for cash. Vouchers may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

5.4. Vouchers may only be redeemed through our website and not through any other website or method of communication. If you have a valid Voucher, you will need to enter it in the discount code box on the basket page of the subscription ordering process for it to be applied to your basket. Use of the Voucher will be deemed to confirm your agreement to these terms and conditions and any special terms and conditions attached to the Voucher.

5.5. Unless otherwise stated, Vouchers cannot be used retrospectively, are only redeemable once per customer, and cannot be used in conjunction with other Vouchers or discount codes.

5.6. We reserve the right to withdraw, deactivate or cancel any Voucher for any reason at any time, including excluding the use of Voucher codes for specific products or services that we may offer from time to time. We also reserve the right to reject any Voucher if we suspect breach of these terms and conditions or any fraud.

5.7. Campaigns. We may promote campaigns from time to time. Each campaign has its own terms which will be made clear at the time of issue. In the event of any conflict or inconsistency with any other terms and conditions for such campaigns, the specific terms of the campaign will prevail.

5.8. Campaign offers may be redeemed automatically through our website or the website or method of communication.

5.9. We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend any campaigns for any reason at any time.

5.10. Payment type. Payment can be made by any MasterCard, Visa or American Express debit or credit card. You may not use Harbour Lights Group or Henderson & Glass Gift cards to pay for your subscription.

5.11. Recurring monthly subscription fees. Subject to either you or us exercising our rights to pause, cancel or terminate the subscription, you authorise us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the day after your first month of subscription ends and every month thereafter until you cancel or we suspend or terminate your access to the subscription. The recurring subscription fee is £40 per month and will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month.

For example, if you subscribed on the 6th September, your next payment would be on the 6th October. If you subscribed on the last day of the month, and your billing date is not present in that month (say, the 31st), then the preceding date is selected. Then the renewal shifts back to the original date in the next month. For example if you subscribed on 31st March, your next payment will be on the last day of the following month, 30th April, and subsequently on 31st May, 30th June, etc.

5.12. Each month, after the recurring monthly payment has been received, we will email you to confirm your subscription has been renewed for another month. Unless you pause or cancel your subscription, your subscription will be automatically renewed for successive months at the then-current subscription fee. If you pause your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will then be paused for 31 days, after which your subscription will be renewed for another month as usual. We reserve the right not to renew your subscription at any time without cause. Payment details are stored securely by a third party to allow recurring payment for future recurring payments.

5.13. Payment failure. If payment of a recurring subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by visiting your account and logging in with your email address or by following the custom link in the renewal email.

5.14. Changes to subscription fees. If the amount to be charged for a recurring subscription fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least thirty (30) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 7.2 below.

6. Pausing your Subscription

6.1. You can pause your subscription at any time. If you decide to pause, this will become effective from the end of the subscription month in which you pause and shall last for a period of 31 days.

6.2. To pause your subscription, you need to click the link provided in any of your subscription emails. You will need to login using your email address and password. You will then be able to view your subscription and pause it. If you have any difficulties in pausing your subscription, please contact us using the details at the top of these terms and conditions.

6.3. Pausing your subscription means that you will not pay the monthly subscription fee for the next subscription month. You will be able to use your subscription up until the end of the subscription month in which you pause. Your subscription will automatically renew on your next billing date following the month paused. You will not receive a refund for any part of a month in which you pause.

For example, if you start your subscription on 2nd November, pause it on the 15th November, you can continue to use it until 1st December at which point it will pause for a month and restart on the 2nd January.

6.4. If you decide to restart your subscription prior to the 31 day pause taking effect (i.e within the existing billing period), the pause shall not take effect and we shall charge you the monthly subscription fees.

6.5. If you decide to restart your subscription during the 31 day pause (i.e. within the next billing period), we shall charge you the monthly subscription fees from the date you restarted the subscription.

7. Cancelling your Subscription

7.1. You can cancel your subscription at any time. For paid subscriptions, the cancellation will be effective from the end of the subscription month in which you cancel. Other than as set out in clause 7.5, cancellations are not eligible for refunds.

7.2. To cancel your subscription you need to click the ‘manage account’ link provided in any of your subscription renewal emails. You will need to login using your email address and password. You will then be able to view your subscription and cancel it. If you have any difficulties in cancelling your subscription, please contact us using the details at the top of these terms and conditions.

7.3. To cancel your subscription when your subscription is paused, you will need to contact our customer service team here , and they will help you with this.

7.4. Cancellation will take effect at the end of the subscription month in which you cancel it so you can continue to use your existing subscription until your subscription month has expired. The recurring subscription fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.

For example, if you start your paid subscription on 7th July, cancel it on the 19th July, you can continue to use it until 6th August at which point it will expire.

Clauses 7.5 to 7.9.2 relate to your rights to cancel your subscription and receive a refund (where relevant) if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession (a "Consumer"). You can obtain advice about your right to cancel your subscription from your local Citizens' Advice Bureau or Trading Standards Office.

7.5. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") you have the right to cancel your subscription, for any reason, within 14 days of the date of your subscription starting (the “Cooling-off Period”). Please note that this right to cancel will not apply to any monthly renewals of your subscription.

7.6. If you wish to exercise your right to cancel in accordance with clause 7.4, you must contact us to let us know that you are doing so. You may do this by logging using the custom link in your subscription email to cancel your subscription or by contacting Customer Services on the contact details set out at the top of these terms and conditions.

7.7. We will send you an acknowledgement of receipt by email.

7.8. If you exercise your right of cancellation in accordance with clause 7.5, this contract will come to an end and we will reimburse to you any payments received from you for your subscription. This may be £0 if your subscription included an initial free month. We will make this reimbursement no later than 14 days after the day on which we are informed about your decision to cancel your subscription. We will make the reimbursement using the same means of payment you use to pay for your subscription, unless you expressly agree otherwise.

7.9. You expressly acknowledge and agree that:

• 7.9.1. we may give you access to your subscription during the Cooling-Off Period; and
• 7.9.2. if you exercise the right to cancel set out in clause 7.5:
• 7.9.2.1. prior to using your subscription, you will receive a full refund (which may be £0 in accordance with clause 7.8);
• 7.9.2.2. after you have started using your subscription, any refund will be reduced pro rata in accordance with the number of days your subscription has been active.

8. Managing your account

8.1. When you have an active subscription, you will be able to login to your H&G Account by using your email. You will need to use the custom link provided to you in your subscription email. Once you have logged in, you are able to:

• 8.1.1. check your account information and subscription details;
• 8.1.2. update your address & payment details;
• 8.1.3. see your billing history and download past invoices; and
• 8.1.4. pause or cancel your subscription.

8.2. For more details, please see our H&G Account & Loyalty T&Cs.

9. Our Rights to End the Contract

9.1. If you do not make any payment to us when it is due, we will write to you to remind you that payment is due. If you still do not make payment within 7 days of us reminding you that payment is due, we may end the contract by giving you written notice.

9.2. We may withdraw the subscription. We will write to you to let you know that we are going to stop providing the subscription. We will let you know at least 1 month in advance of our stopping the subscription and will not take any subsequent recurring monthly subscription fees.

9.3. We may cancel your subscription if:

• 9.3.1. you are in serious breach of these terms and conditions;
• 9.3.2. you are in serious breach of any other terms and conditions or agreements with us, and we reasonably believe that such breach may prejudice the performance of your obligations under these terms and conditions;
• 9.3.3. you breach these, or any other, terms and conditions in a way which is not serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the breach.

10. If there is a Problem with the Subscription or the Ordering Process

10.1. If you have any questions or complaints about the subscription, please contact us. You can contact us online by visiting www.hendersonandglass.com/contact. Alternatively, please speak to one of our staff in one of our shops.

11. Responsibility for Loss or Damage Suffered by You

11.1. Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.

11.2. Subject to the other provisions of this clause, our liability to you under and in respect of these terms and conditions is limited at the cost of the subscription fees paid by you under these terms and conditions.

11.3. We are not liable for business losses. We only supply the subscription for personal use. If you use the subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued).

12. How we may use your Personal Information

12.1. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit to us will be held by us in accordance with our Privacy Policy. Our privacy policy can be viewed at: www.hendersonandglass.com/privacy-policy

13. Other Important Terms

13.1. We reserve the right to update, change, modify or terminate the subscription and these terms and conditions:

• 13.1.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or
• 13.1.2. effective from the beginning of your next monthly renewal if we need to change the subscription and/or these terms and conditions for any other reason.

If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 7.1 above.

13.2. We reserve the right to refuse to accept a new subscription order or any monthly renewal if we reasonably believe that you are not complying (or have not in the past complied) with these terms and conditions.

13.3. The H&G Coffee Subscription may be used in conjunction with any other promotion run by us unless we specify otherwise.

13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.

13.6. We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:

• 13.6.1. suspend your subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such a suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 13.6.2 below; and
• 13.6.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 13.6.2, we should pay you a pro rata refund of an amount equal to the subscription fee prepaid by you for the period after your subscription has been terminated.

13.7. These terms and conditions are governed by Isle of Man law. This means that your subscription, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by Manx law and you agree to the jurisdiction of the Isle of Man in relation to any such dispute or claim.

+ CLICK & COLLECT

Last updated 29 October 2021

We are Isle of Man F&B Group Limited, a company registered in the Isle of Man. Our company registration number is 133049C and our VAT number is 005 4189 01. Our registered office is at 2nd Floor, European House, 22-24 Victoria Street, Douglas, Isle of Man. IM1 2LE.

Contact us. You can contact us through www.hendersonandglass.com/contact

1. Who we are

1.1 We are Isle of Man F&B Group Limited

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2 What are these terms and conditions?

2.1 These terms and conditions (let’s call them the “Click & Collect T&Cs”) govern the basis on which we supply our products for our Click & Collect service.

2.2 These Click & Collect T&Cs apply to any person who signs up for, or seeks to sign up for, H&G Click & Collect service (that's who we mean by "you" or "your").

2.3 Among other things, these Click & Collect T&Cs provide important information about:

2.3.1 what the Click & Collect service is and how to use it; 2.3.2 any requirements for signing up for Click & Collect, and any limitations or restrictions that might apply; and 2.3.3 other important information about your and our rights and obligations in relation to the use and administration of the Click & Collect Service.

2.4 Please ensure that you read these Click & Collect T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Click & Collect T&Cs, they will be legally binding on you.

2.5 If you have any questions in relation to these Click & Collect T&Cs, please contact us at www.hendersonandglass.com/contact

2.6 Please note that we may revise these Click & Collect T&Cs at any time by amending them on our website/app. Your continued use of any part of the Click & Collect site after any such amendment will constitute your acceptance of the amendment(s).

2.7 How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order.

3 Do any other terms apply?

These Click & Collect T&Cs only govern the Click & Collect service, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1 our website and app terms of use, available here;

3.2 the terms and conditions applicable to our subscription service, available here;

3.3 our H&G Account terms and conditions, available here; and

3.4 our privacy notice and cookies notice which lets you know how we process your personal data and use cookies (including as part of the Click & Collect functionality), available here and here respectively.

4 Who can use Click & Collect?

4.1 You are eligible to use the Click & Collect service if you:

• 4.1.1 complete the sign-up process correctly (including verifying your email address);
• 4.1.2 agree to these Click & Collect T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;
• 4.1.3 are 18+ and able to enter into binding contracts; and
• 4.1.4 are located in the Isle of Man.

5 Orders, Products, and Collection

5.1 Any order you make for products in Click & Collect is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at our sole discretion. An order is deemed to have been accepted by us only when you receive email confirmation to this effect which will include your order number and collection details. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will contact you and ask you to amend your order. Please ensure you provide us with accurate contact details. We can't be held liable if we are unable to contact you using the details you've provided.

5.2 As many of our products are freshly prepared on the day, you cannot amend or cancel an order once it has been placed. See also section 7 below.

5.3 You must collect your order on time. We cannot guarantee your product order will be available if you do not collect your order in your selected time slot.

5.4 If any product that you have ordered is unavailable and we have not been able to notify you of this before you collect your order, you will be eligible for a refund for the unavailable product(s) or to exchange it for an alternative product when collecting. If you do not want any alternative products in the shop, you will need to contact customer services to process your refund.

5.5 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Product prices and product availability may be subject to change without notice. We will try to make it clear on our website or by notifying you if any products that you have ordered are unavailable.

5.6 Allergy Warning: Allergens are listed on the product pages on the Click & Collect site. We cannot guarantee any of our products are suitable for those with allergies due to a high risk of cross-contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg intolerances.

5.7 All prices shown are inclusive of VAT.

6 Payment

6.1 You will need to pay for products at the time of ordering online. We accept payment by any Visa, Mastercard, American Express debit or credit card, or Apple Pay.

6.2 Click & Collect payments are processed by Square using 3D secure authentication. We cannot see your payment details and Square will only process your personal data for the purposes of completing the Click & Collect transaction you have requested.

7 No Cancellation Rights

7.1 We will make up and bag your order once following our acceptance of your order. As we make this order specifically for you and as it may contain products which are liable to deteriorate or expire rapidly, you cannot cancel your order once it has been accepted by us.

8 Terms of Supply

8.1 You should note that our Click & Collect Service will be conditional on offline factors such as the opening times and stock availability in your chosen store. We try to ensure that our website and app provides up to date information in this regard, but we can't guarantee that all products will always be available. For more information about your rights in this situation please refer to section 5.4 above.

9 Our liability

9.1 Nothing in these Click & Collect T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Click & Collect T&Cs limits your statutory rights as a consumer.

9.2 Subject to the above, our liability under these terms and conditions is limited to: (a) delivering replacement products (at our expense); or (b) refunding any sums paid to us for the products.

9.3 We are not liable for business losses. We only supply the products for personal consumption. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.4 Further limits apply by virtue of section 7 of our Platform T&Cs.

10 Termination

10.1 We reserve the right to terminate your access to our Click & Collect service immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

11 General

11.1 All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to us or our licensors. You may print a copy of these terms and conditions for your reference. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.

11.2 If any of these Click & Collect T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.4 Although we will aim to provide uninterrupted access to the H&G Click & Collect site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the H&G Click & Collect site. In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these Click & Collect T&Cs to the extent such performance is hindered by such an event.

11.5 These Click & Collect T&Cs and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the Isle of Man and you agree to the jurisdiction of the Isle of Man in relation to any such dispute or claim.